Uncovering Conflict Management & The Power of Effective Communication with Carol Bowser

Imagine having the tools to resolve conflicts in a way that brings everyone together. Listen to Carol Bowser, an attorney and a workplace conflict expert. In this conversation, with Host Natalie Benamou, you will hear Carol’s unique perspective on leadership and ways to improve conflict with effective conversation. 

Carol’s journey from practicing employment law to founding Conflict Management Strategies was driven by a firm belief that people can attain a greater level of resolution and satisfaction when they are actively involved in creating solutions to their workplace conflict. As an expert in her field, she has transformed her vast experience into insightful guidance for managing conflict and fostering effective communication within teams.

3 Key Takeaways:

1. Identifying Core Values: Conflicts often stem from a feeling that one's core values are being undermined or threatened. Recognizing and respecting these values can pave the way to effective conflict resolution.
2. Understanding Team Dynamics: To foster an inclusive, collaborative work environment, it is crucial to understand the diverse expectations of communication styles, collaboration, and conflict resolution within a team.
3. Balancing Task-oriented and Relationship-oriented Approaches: A key challenge for leaders is to strike a balance between focusing on expectations and nurturing relationships. Clear objectives, boundaries, and open dialogue can play a pivotal role in a better work culture.

Favorite Quotes:

1. “People don't negotiate away their core values. There are many different ways a core value can get met.”
2. “I would encourage leaders to ask, ‘What kind of archetype of team am I on?' The archetype of the team defines the expectations of what a team player is and is not.”
3. “You are letting your level of discomfort with other people's emotions drive the conversation.”